A man in the UK contacted Amazon about the PS3 he bought with the understanding he could install a different OS, such as Linux on the console.
With Sony's latest firmware update, that feature has been removed and led that man to contact Amazon for a full refund. Under a new law passed in Europe and in junction with Amazon's return policy, the man was issued a partial refund.
Below is the clause located in the directive 1999/44/EC bill:
"Goods must "be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase."
Clearly Sony was in violation and a partial refund of $129 without having to return the console was granted.